HR Consultancy for Hotels (UK)

Expert HR Support for Hotels, Hospitality Groups, and Boutique Properties Across the UK

The UK hospitality industry operates at a fast pace — and your people are your greatest asset. From Front Office to F&B, Housekeeping to Management, every team member shapes the guest experience. But leading a hotel also means navigating complex people challenges: high turnover, fluctuating demand, seasonal staffing, performance issues, compliance requirements, and the constant pressure to deliver exceptional service.

That’s where a specialist HR consultancy for hotels (UK) becomes invaluable.

At People & Compliance, we help hotels build stronger teams, reduce legal risk, and create high-performing, happy workplaces. With over a decade of HR experience in hospitality, legal compliance, and leadership development, we deliver the expert support that hotel owners, General Managers, Heads of Department, and HR teams rely on.

Whether you run a boutique independent hotel or a multi-site group, we provide tailored HR solutions designed specifically for the hospitality industry.

Why Hotels Across the UK Choose Outsourced HR Support

Hotels face unique HR challenges that other sectors simply do not. The hospitality industry is:

Fast-moving — requiring clear structures, quick decision-making, and consistent communication
Highly regulated — with complex employment law, health & safety, and working time rules
Seasonally variable — needing flexible staffing strategies and strong workforce planning
Service-driven — where staff engagement directly impacts guest reviews and revenue

Many hotels find themselves stuck between wanting stronger HR foundations and lacking the time, expertise, or internal team to manage it effectively.

Our hotel-focused HR consultancy provides:

Expert guidance rooted in real hospitality experience
Practical solutions, not corporate jargon
Support that aligns with your hotel’s brand, culture, and operational needs
A warm, partner-based approach that makes HR feel simple and manageable

Our HR Consultancy Services for Hotels

We understand the rhythm of hotel life. Our services are designed to support you at every stage — from recruitment and onboarding to performance, culture, compliance, and training. Here’s what we offer:

✔ Employment Law Compliance for Hotels

Employment law in the UK changes frequently, and hotels must stay compliant to avoid legal risk, tribunal claims, and reputational damage. We support you with:

Legally compliant contracts of employment tailored to each hotel role
Robust, clear HR policies and procedures specific to hospitality operations
Advice on working time regulations, breaks, rotas, and overtime
Support with Right to Work and documentation checks
Guidance on dismissals, grievances, and investigations
TUPE support where relevant

Compliance becomes far simpler when you have expert HR support guiding every decision.

✔ Performance, Conduct & Absence Management

Hotels are busy environments, and staff issues can escalate quickly without the right support. We help managers handle:

Sickness and long-term absence
Conduct issues
Poor performance
Conflict between staff or departments
Behaviour inconsistent with brand standards
Difficult conversations and formal hearings

We guide you step-by-step to ensure fair, consistent, and legally sound outcomes — while maintaining dignity and respect for everyone involved.

✔ Recruitment & Onboarding for Hotels

Hotels rely heavily on finding the right people. High turnover is common in hospitality, but it can be significantly reduced with the right HR practices. We help you:

Create job descriptions that attract the right talent
Improve interview processes
Implement structured onboarding for new hires
Build staff retention strategies
Support seasonal recruitment planning

With better recruitment foundations, you improve service levels, teamwork, and reputation.

✔ HR Strategy & Organisational Planning

Whether you are stabilising your hotel after a challenging season or planning growth, we advise on:

Workforce planning
Organisational design
Succession planning for Heads of Department
Culture development
Manager capability-building

Your people strategy becomes aligned with your business vision — helping your hotel grow with confidence.

✔ Training & Development for Hotel Managers

Hotels thrive when managers feel confident leading their teams. We deliver training and coaching on:

Employment law essentials
Handling investigations
Conducting performance conversations
Managing conflict
Effective people leadership
Wellbeing and mental health understanding

Trained managers create stronger teams, better guest experiences, and safer hotels.

✔ Hotel-Specific HR Documentation

We create bespoke documentation tailored to hotel operations, including:

Hotel manager employment contracts
Worker agreements for F&B and Front Office
Staff handbooks
Policy packs (sickness, disciplinary, grievance, holidays, tips & gratuities, and more)
Induction frameworks
HOD leadership guidance

Your documentation becomes clear, professional, and legally compliant — reducing risk for the entire hotel.

Why Work With People & Compliance?

Hotels work with us because we understand how hospitality operates. We know:

The pressure of high occupancy periods
The staff shortages that hit at the worst times
The challenges of balancing guest expectations with limited resources
The importance of teamwork, culture, and communication
The need to act quickly and confidently on HR issues

With People & Compliance, you get HR support that is:

Expert – grounded in senior HR experience and Chartered MCIPD accreditation

Warm – supportive, calm, and reassuring

Confident – providing clear guidance, not uncertainty

Hotel-specific – no generic templates; everything is tailored

Flexible – support when you need it, without the cost of an in-house HR team

We become a trusted partner working alongside you, your managers, and your teams.

Supporting Boutique Hotels, Luxury Properties & Hospitality Groups Across the UK

Our HR consultancy services support:

Boutique hotels
Independent properties
Hotel groups
Serviced apartments
Country hotels and rural inns
City centre business hotels
Seasonal and coastal hotels

No matter the size or style of your property, we tailor our HR support to fit your people, your culture, and your operational rhythm.

Start Strengthening Your Hotel’s HR Today

Your hotel deserves HR support that is reliable, professional, and rooted in real hospitality experience.

If you’re ready to reduce risk, improve culture, support your managers, and build a stronger team, we’re here to help.

Get in touch today to discuss HR consultancy for your hotel.

Together, we can build a workplace your staff love — and guests remember.